1Win Privacy Policy

This Privacy Policy covers all the websites and services we run, including our online and mobile platforms. When we talk about personal data, we mean information that can identify you. This includes your name, email, address, phone number, payment details, support messages, betting history, chat comments, and similar info. If the data can’t identify you, like when it’s combined and anonymized, then this policy doesn’t apply.

We take your privacy seriously and handle your data openly and fairly, following the laws that protect your information. The type of personal data we collect depends on which services you use and agree to. Sometimes, we might update this policy. If there’s a big change, we’ll let you know by posting a notice on our websites or sending you an email.

When you use our services, we collect and use some personal information about you. Here’s how we do that:

• Information you give us directly. Sometimes, we ask you to share personal details with us. This can happen when you sign up, verify your identity, go through anti-fraud checks, or reach out to our support team. Examples include your contact info or documents we might need for security checks;
• Information we collect automatically. We also gather certain data automatically when you visit our Websites or use our Services. This includes things like your IP address, device type, browser info, and the time you accessed our site. This helps us understand how you use our platform so we can make it better for you. For example, by knowing your browser language, we can show the site in your preferred language. We use cookies and similar tools, plus services like Google Analytics, to collect some of this info. We also keep track of your transactions and account activity;
• Information from other sources. Sometimes, we get additional personal data from trusted third parties, like payment providers or public sources. We use this info to improve and personalize your experience and to check the data you’ve given us.

We only handle your data when the law allows us to. Here are the main reasons why we might process your data:

• To fulfill a contract. When you register or use our services, we need your data to make sure we can provide what we promised. For example, your info helps us process your bets and transactions on the site;
• To meet legal requirements. Sometimes the law requires us to collect and keep certain information. This includes rules about anti-money laundering, responsible gaming, and gambling licenses;
• For our legitimate business interests. We may use your data when it helps us run our business or improve our services, as long as it doesn’t override your rights or freedoms. This could include things like fraud prevention or improving user experience;
• With your consent. In some cases, like sending you marketing messages, we will only process your data if you’ve agreed to it.

We use your personal data for different reasons, all aimed at giving you the best possible experience and keeping everything running smoothly. Here’s how we do that:

• To manage our platform’s services. Your data helps us make sure everything works properly and you get the services you asked for;
• To check if you can use certain features. We verify things like your age, location, identity, or if you’ve chosen to self-exclude. This helps us keep the service safe and fair for everyone;
• To follow the law. We have to meet legal requirements and gambling license rules, including preventing illegal activities like money laundering or match-fixing;
• To support you. If you have technical problems, payment questions, or other issues, your data helps us assist you quickly;
• To improve our services. We use your data to test and develop new features, analyze how the site is used, and make sure your experience gets better over time;
• To protect everyone. Your data helps us detect and prevent fraud, keep our systems secure, and make sure all users play by the rules;
• To analyze trends and prepare reports. We create anonymous reports and statistics to better understand how our services are used and share insights internally or with trusted partners;
• To handle payments. Your data is needed to process and confirm your deposits and withdrawals smoothly;
• To check your credentials and prevent fraud. We may work with third parties like banks and verification agencies to make sure everything is secure and legitimate;
• To promote responsible gaming. We monitor your betting activity to help keep your gaming safe and responsible;
• To manage risks and set odds. Your betting patterns help us manage risks and offer fair odds;
• To enforce our agreements. We use your data to exercise our rights under the contracts we have with you;
• For internal purposes. Sometimes we share your information with companies in our group for administrative reasons or company restructuring;
• To communicate with you. We send you important updates about the service, new features, promotions, security info, or answer your requests. This may include marketing messages if you’ve agreed to receive them.

Sometimes, we are obliged to share your personal information with others to provide you with the best service and meet legal requirements. Here are the main cases when this happens:

• Our group companies. We may share your data with other companies within our group to help manage our services or for administrative purposes;
• Third-party service providers and partners. We work with trusted partners who support the websites and services you use. This could include companies that handle technical support, payment processing, marketing, or website features;
• Regulators and authorities. If the law requires it, we might share your information with regulatory bodies, law enforcement, courts, fraud prevention agencies, licensing authorities, or eSports organizations. Whenever possible, we’ll let you know if this happens;
• Affiliates and introducers. Sometimes, people or companies introduce you to our services, and we may share some data with them to manage that relationship;
• With your consent. If you agree, we can share your data with others for purposes you’ve approved.

We only share your personal data when it’s necessary, and we always aim to protect your privacy throughout.

Sometimes, when we handle your personal data, it may be sent to and processed in countries outside of your own. These countries might have different laws about data protection than you’re used to.

Whenever your personal details are transferred abroad, we take extra steps to keep them safe. We put safeguards in place to make sure your data stays protected, no matter where it goes.

For users in the European Economic Area (EEA), this means your data might be transferred outside the EEA. In those cases, we only send data to countries that meet strict data protection standards. We do this by using approved legal agreements, like the European Commission’s Standard Contractual Clauses, to make sure your data is handled securely.

We take the protection of your identity very seriously and have strong technical and organizational measures in place to keep it safe, including:

• Data encryption. All data exchanged between you and us is encrypted using industry-standard TLS (Transport Layer Security). This means your personal and financial information is protected while it’s being sent. Your data is also encrypted when stored on our servers and whenever it’s transferred between data centers for backup;
• Limited access. Only our employees, contractors, and agents who need your personal data to do their jobs can access it;
• Network protection. We use several layers of security tools, like firewalls and intrusion prevention systems, to guard our network. Our security setups follow industry best practices. Plus, we work with top security companies that provide expert advice and up-to-date threat information;
• Secure data centers. Our servers are hosted in high-security facilities with strict physical protections, including round-the-clock monitoring, on-site security staff, and regular security checks. We also keep backup copies in different locations to reduce the chance of data loss or downtime;
• Security monitoring. Our security team keeps a close eye on our systems 24/7, watching event logs and alerts to quickly spot and deal with any threats.

Some of the data you provide can be deleted whenever you want. Other data may be deleted automatically, while some information we need to keep for longer when it’s necessary. When data is deleted, we make sure it’s completely and securely removed from our servers or kept only in an anonymous form that can’t identify you. You have control over much of the data in your account. For example, you can:

• Update or edit your registered details;
• Delete chat messages you’ve posted;
• Or even delete your entire account.

We will keep your account data until you close your account. After that, we’ll retain the information for up to five years. This helps us meet legal requirements, follow regulations, and protect ourselves if there are any disputes after your account is closed or after your last interaction with us.

You have certain rights regarding your personal information, including the right:

• An acquaintance with your personal data that is kept about you;
• To correct any inaccurate personal data we have about you;
• To access your personal data and request a copy in a machine-readable format, for example, if you want to back it up;
• To object to our processing of your personal data when it is based on our legitimate interests. Please note that we may still process your data if we have other lawful reasons or compelling grounds;
• To ask us to erase your personal data, including deleting your account, but only where:
  • The data is no longer necessary for the purpose it was collected;
  • You have withdrawn consent, if consent was the legal basis for processing;
  • You have objected to processing, and there are no overriding legitimate grounds to continue;
  • The data has been unlawfully processed;
  • Erasure is required by law;
• To ask us to restrict the processing of your personal data in certain situations;
• To withdraw any consent you have previously given for the processing of your data;
• To object to receiving direct marketing or to any profiling related solely to direct marketing. You can unsubscribe from marketing communications at any time by following the unsubscribe link in the message or by emailing [email protected];
• To file a complaint with your local data protection authority if you believe your rights have been violated.

Not all of these rights are absolute, but you can exercise them anytime by adjusting your account settings or contacting us at [email protected].

To protect your privacy, we may ask you to verify your identity before acting on your requests. If you’re unhappy with how we handle your personal data, please reach out to us at [email protected]. We will investigate your concerns and aim to respond within a reasonable time.

Our platform utilises Google Analytics to help us understand how people use this Website. Google Analytics collects information such as how often you visit, which pages you view, and which other sites you visit before coming here.

Importantly, Google Analytics only collects your IP address on the day you visit — it does not collect your name or any other personally identifying information. We do not combine the data collected by Google Analytics with your Personal Data.

Google Analytics places a permanent cookie on your browser to recognize you as a unique user when you return to the Website. However, this cookie can only be read by Google. Google’s use and sharing of this information are governed by the Google Analytics Terms of Use and the Google Privacy Policy.

If you prefer, you can prevent Google Analytics from recognizing you by disabling cookies in your browser settings.